MOSAIC FRAME BASICS
What is an Artkive framed mosaic?
An Artkive framed mosaic is a 25-image, gallery-print collage comprised of your artwork and/or photos. It is matted, framed, and ready to hang on your wall as a beautiful family keepsake.
How much does a framed mosaic cost with a book?
With the purchase of an Artkive book, the framed mosaic is $189.00, plus tax for CA residents (shipping is included within the US).
How much does a framed mosaic cost without a book?
If you want a framed mosaic in place of a book, it will cost $249.00 for the mosaic and the 25 included pieces, plus tax for CA residents (shipping is included within the US). If you send more than 25 pieces, additional pieces will be charged at $1/piece.
The additional cost is because photography and editing costs are covered in the book price which you will not be paying. All of your photos will be accessible in your account (free for 6 months), and you also have the option of purchasing a USB with all of the images for $25.
Are there different color options for the mosaic frame?
Currently, the mosaic is only available in a white wooden frame with white matting.
What are the dimensions of the frame?
Our frame dimensions are 26”x26”, with a 24”x24” gallery print. The size of each of the 25 images within the print is 3”x3” square.
Can I put my child's name in my framed mosaic?
Every artist deserves to be recognized! We can put your child’s name at the bottom right corner of their mosaic, at your request.
How long does it usually take to print, custom frame, and ship my mosaic?
Once you approve your mosaic design, it takes 3-4 weeks to print, custom frame, package, and ship your piece. Ask us about Rush Orders for the Holidays or special occasions at email@example.com. Please note there may be additional fees involved.
Do you ship internationally?
We do! There will be additional shipping costs for international orders. Contact us at firstname.lastname@example.org for more information.
Can I apply my Artkive credits toward my mosaic order?
Unfortunately, Artkive credits can only be applied toward books or art digitization.
Do you sell Gift Certificates for Mosaics?
Yes, we do! Please contact us at email@example.com for details.
How can I order a framed mosaic?
A. First, purchase an Artkive Box. Inside your box, you will find a framed mosaic order form. Please fill out the order form and send it back with your art to Artkive. Once we photograph and edit your art, our design team will create a mosaic proof for your review.
B. Already have existing art in your Artkive account? Perfect! Download or open the Artkive App, tap the shopping cart icon, tap “Framed Mosaics,” and choose the 25 pieces you would LOVE to have in your mosaic. Once we receive your order, our design team will create your mosaic and email you a proof for review. *** Currently only available for iOS. Android users can email us to order a print with existing art at firstname.lastname@example.org.
What if I only want only a mosaic frame and not a book?
Follow the instructions above. Yes, you can use the Artkive box if you only want the framed mosaic! On your order form, you only need to fill out the section for the mosaic.
Can I cancel an order I’ve placed?
Yes, please contact us at email@example.com to cancel a mosaic order. If you have already received a proof, you will receive a refund for the price you paid for your mosaic, minus a $25 proof processing fee.
YOUR MOSAIC ORDER
What is the process for Mosaic orders for Box customers?
Once we receive your Mosaic order we will process the payment. Once processed, we will photograph and edit your art and then email you a proof to approve. It will take 3-4 weeks to process, print and ship your Mosaic frame once approved.
How can I change the images in my mosaic?
If you would like to make edits to your mosaic, please reply to the mosaic proof email with your edit requests. Our design team will re-work your mosaic and email you a new proof. For more information on what to include in your email, click here.
Why can’t I find my mosaic proof within my Artkive account?
Once our design team has created your proof, you will receive an email with the proof attached. If you have trouble viewing your proof, or if you cannot find your email, please let us know at firstname.lastname@example.org. The mosaic proof is not available to view within the Artkive website or app.