MOSAIC FRAME BASICS
What is an Artkive framed mosaic?
An Artkive framed mosaic is a 25-image, 26" x 26" gallery-print collage comprised of your artwork and/or photos. It is matted, framed, and ready to hang on your wall as a beautiful family keepsake. We also have a 9-image mosaic option with a 14" x 14" frame.
How much does a framed mosaic cost with a book?
With the purchase of an Artkive book, the framed mosaic is $189.00, plus tax. The small framed mosaic is $99 plus tax.
How much does a framed mosaic cost without a book?
If you want a framed mosaic in place of a book, it will cost $234 ($189.00 for the mosaic and $45 for the digitization of the 25 images). If you send more than 25 pieces, additional pieces will be charged at $1.25/piece.
Are there different color options for the mosaic frame?
Yes, you can request a black frame by reaching out via email.
What are the dimensions of the frame?
Our frame dimensions are 26”x26”, with a 24”x24” gallery print. The size of each of the 25 images within the print is 3”x3” square. The small mosaic is 14" x 14" featuring 9 images.
Can I put my child's name in my framed mosaic?
Every artist deserves to be recognized! We can put your child’s name at the bottom right corner of their mosaic, at your request.
How long does it usually take to print, custom frame, and ship my mosaic?
Once you approve your mosaic design, it takes 1-2 weeks to print, custom frame, package, and ship your piece. Ask us about Rush Orders for the Holidays or special occasions at help@artkivebox.com. Please note there may be additional fees involved.
ORDERING
How can I order a framed mosaic?
A. First, purchase an Artkive Box. Inside your box, you will find a framed mosaic order form. Please fill out the order form and send it back with your art to Artkive. Once we photograph and edit your art, our design team will create a mosaic proof for your review. If your order form does not list the small mosaic, but you would like one, simply write a note on the form to request the small mosaic.
OR
B. Already have existing art in your Artkive account? Perfect! Download or open the Artkive App, tap the shopping cart icon, tap “Framed Mosaics,” and choose the 25 pieces you would LOVE to have in your mosaic. Once we receive your order, our design team will create your mosaic and email you a proof for review. *** Currently only available for iOS. Android users can email us to order a print with existing art at help@artkivebox.com.
Can I cancel an order I’ve placed?
Yes, please contact us at help@artkivebox.com to cancel a mosaic order. If you have already received a proof, you will receive a refund for the price you paid for your mosaic, minus a $25 proof processing fee.
YOUR MOSAIC ORDER
What is the process for Mosaic orders for Box customers?
Once we receive your Mosaic order we will process the payment. Once processed, we will photograph and edit your art and then email you a proof to approve. It will take 3-4 weeks to process, print and ship your Mosaic frame once approved.
How can I change the images in my mosaic?
If you would like to make edits to your mosaic, please reply to the mosaic proof email with your edit requests. Our design team will re-work your mosaic and email you a new proof. For more information on what to include in your email, click here.
Why can’t I find my mosaic proof within my Artkive account?
Once our design team has created your proof, you will receive an email with the proof attached. If you have trouble viewing your proof, or if you cannot find your email, please let us know at help@artkivebox.com. The mosaic proof is not available to view within the Artkive website or app.