Processing Time:
"Processing Time" as described during the checkout process is "the time frame from when we receive your art to when you recieve your book or mosaic proof. This includes professional photography and editing your art, as well as designing , creating, and shipping your keepsake. Timeline will extend if second payment or proof approval by customer are not completed within 24 hours. Please note these timelines are general estimates, and we'll do our best to meet them."
The "Processing Time" of an order DOES NOT include the shipping time of the boxes. The shipping time of an Artkive Box once the box has been ordered is typically 7 to 15 business days - meaning, once you've placed an order for an Artkive Box, the box should arrive to you within 7 to 15 business days.
(You can anticipate book printing and shipping to be an additional 7-10 days, and mosaic custom framing and shipping to be approximately 3 weeks from the date of approval.)
Standard Processing Time:
The processing time of an Artkive Box order is typically 6 - 8 weeks from the time your box arrives at Artkive's facility to the time the proof of your custom keepsake is ready for review, but our "Standard" processing time is dependent on time of year, so please expect an extended timeline during peak seasons. The August-December timeline can be up to 14 weeks.
If you're needing your order completed in a faster timeline than our "Standard" processing time, we can complete your order quicker if "Expedited" or "Super Rush" processing time is purchased.
Rush Processing Time:
"Expedited" Processing Time: completed in 4 - 6 weeks (additional fees apply)
If "Expedited" processing time is selected and paid for, once your box has arrived at Artkive's facility, we will rush the completion of your order according to the rush processing timeline you've chosen. Please note: the processing time does NOT start until your box has arrived back at Artkive's facility.
"Super Rush" Processing Time: completed in 20 business days (additional fees apply)
If "Super Rush" processing time is selected and paid for, once your box has arrived at Artkive's facility, we will rush the completion of your order according to the rush processing timeline you've chosen.
Please note: the processing time does NOT start until your box has arrived back at Artkive's facility.